Support

Need help with Islara? These answers cover common questions before and after a walk.

The app is being prepared; some steps may change before launch.

Your first walk and Islara Plus

Your first full walk is included. Islara Plus is required to begin further walks. When Apple offers a free trial to an eligible account, that trial is separate from your first free walk. Always review the price and renewal on Apple's purchase screen.

Steps or distance are missing

Check that Motion & Fitness and Health permissions are enabled in iOS Settings. Islara does not treat missing data as zero. If you started a workout on Apple Watch, make sure the session remains active on the device where it began.

Purchases, restore and cancellation

You can restore verified purchases in the app using your Apple account. Manage or cancel a subscription in your Apple account settings. The permanent cosmetic pack is a separate purchase and does not require Plus. Apple handles billing and its refund process.

Privacy and data

Review permissions in iOS Settings, remove local data by deleting the app, and manage saved workouts in Health. Read the Islara privacy policy for more detail.